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🚨 Emergency Hotline +1 (713) 555-0199 24/7/365 · Contracted clients only · Have your Client ID ready
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Client Support

Get help when
you need it most.

Multiple support channels, 24/7 emergency coverage, and a knowledge base built by the engineers who built D2R.

Support Channels

24/7 Emergency Support — Choose Your Channel.

🚨
Emergency Hotline
24 / 7 / 365
Immediate response
+1 (713) 555-0199
Client ID required
🎫
Support Portal
Always Online
Response within 2 hours
Submit Ticket
✉️
Email Support
Business Hours
Response within 4 hours
[email protected]
📞
Phone Support
8am – 8pm CT
Response within 1 hour
+1 (713) 555-0100

Submit a Ticket

Tell us what's happening.

Our support engineers are notified immediately. For Critical and High priority tickets, you'll receive a response within 30 minutes during business hours and 2 hours outside of them.

CriticalActive incident affecting operations
HighMajor functionality impaired
MediumDegraded performance or minor issue
LowQuestion, how-to, or enhancement

You'll receive a ticket number immediately. Track status in your client portal.

Ticket submitted!

Check your email for your ticket number. Our support team has been notified.

Knowledge Base

Self-serve technical documentation.

D2R Platform Guides

Architecture reference, configuration, protocol adapters, dashboard administration, and API documentation.

Browse D2R docs →
🤖

Kaptor AI Configuration

Model tuning, confidence threshold adjustment, playbook creation, and bias audit procedures.

Browse Kaptor docs →
🔌

Integration How-Tos

Step-by-step guides for connecting VMS, PACS, SCADA, SIEM, and 450+ supported integrations.

See integrations →
🔧

Troubleshooting

Common errors, diagnostic procedures, log analysis, and known issues with workarounds.

Browse troubleshooting →
📦

Release Notes

Full changelog for every D2R and Kaptor AI release, including breaking changes and migration guides.

Browse releases →

Security Advisories

CVE disclosures, patch guidance, and security bulletins for the D2R platform and dependencies.

View advisories →

System Status

All systems operational.

All systems operational
Last checked: March 7, 2026 · 14:32 UTC
D2R Platform● Operational
Kaptor AI Engine● Operational
Client Portal● Operational
API Gateway● Operational
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Uptime

99.97% over 30 days.

99.97%
Platform uptime (30d)
< 2 min
Avg. recovery time
0
Current incidents
24/7
Monitoring coverage

Training

Get your team certified.

🏗️

Architect Training

2-day on-siteAdvanced

Deep-dive into D2R architecture, integration design patterns, and advanced playbook engineering. For security architects and senior engineers.

Request Training

Operator Training

1-day virtualIntermediate

D2R dashboard operation, alert triage, incident response workflows, and Kaptor AI interpretation. For SOC analysts and security operators.

Request Training
🔧

Admin Training

4-hour virtualFoundation

User management, integration configuration, reporting setup, and system administration for the D2R platform. For IT administrators.

Request Training