Privacy Policy
Metropolitan Safety Systems Ltd (“MSS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.
1Information We Collect
We may collect the following types of information:
Personal Identification Information — Name, email address, phone number, job title, company name.
Technical Data — IP address, browser type, time zone, operating system, pages visited, and referring URLs.
Usage Data — How you interact with our website, including downloads, form submissions, and clicks.
Marketing and Communications Data — Your preferences in receiving marketing from us.
2How We Collect Information
We collect information through:
- Direct interactions — forms, emails, calls, and meetings
- Automated technologies — cookies, server logs, and analytics tools
- Third parties — analytics providers and marketing partners
3How We Use Your Information
We use your information to:
- Provide and improve our services
- Respond to enquiries and support requests
- Send marketing communications (with your consent)
- Analyse website usage and optimise content
- Comply with legal obligations
Legal Basis: GDPR Article 6(1)(b) (contract), 6(1)(c) (legal obligation), 6(1)(f) (legitimate interests).
4Data Sharing and Disclosure
We do not sell your personal data. We may share data with:
- Service providers — hosting, analytics, CRM platforms
- Professional advisors — legal, accounting, and audit firms
- Law enforcement — if required by applicable law
All third parties are contractually obligated to protect your data and may only process it for specified purposes.
5International Data Transfers
Metropolitan Safety Systems (MSS) operates globally. Your data may be transferred to countries outside your residence (e.g., United States, United Kingdom, Singapore). We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
6Data Security
We implement technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7Data Retention
We retain your data only as long as necessary for the purposes for which it was collected, or as required to comply with legal obligations. Marketing data is retained until you opt out. Contact data from enquiries is retained for up to 3 years after last interaction.
8Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise your rights, contact privacy@mss‑platform.com. We will respond within 30 days.
9Cookies and Tracking
We use cookies to enhance your experience, analyse site traffic, and support marketing activities. You can manage cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.
We use analytics cookies (e.g., Google Analytics) to understand how visitors use our site. These can be opted out via your browser or through Google’s opt-out tools.
10Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.
11Changes to This Policy
We may update this policy periodically to reflect changes in our practices or applicable law. The “Last Updated” date at the top of this page indicates the most recent revision. We encourage you to review this policy periodically.
12Contact Us
For questions about this privacy policy, to exercise your data rights, or to report a concern:
Data Protection Officer
Metropolitan Safety Systems Ltd
123 Main Street, Houston, TX 77002
Email: privacy@mss‑platform.com